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Accessibility

Hot Docs and Hot Docs Ted Rogers Cinema are committed to excellence in serving all our customers.


Please note pre-show content and film trailers do not always display subtitles or captions.

Upcoming events:

LIVE CAPTIONS
These events include a live captioning (CART) service for people who are deaf, hard of hearing, or English is a second language:

Hot Docs Podcast Festival: More with Anna Maria Tremonti | Sunday, November 10 - 12:30 p.m.

Hot Docs Podcast Festival: Still Processing | Monday, November 11 - 7:00 p.m.


Assistive devices

Equipment requests are facilitated at the box office, subject to availability. Please note that you may be asked to leave a form of ID to ensure the safe return of the device.

Hearing assist: For every film, we offer receivers with headphones that transmit the film’s audio content, allowing patrons to adjust the volume to their need. Attendees are encouraged to bring their own headphones.

Closed captions: On titles listed with the CC icon, we offer Captiview devices for personal viewing of closed captioned content.


Wheelchair access

Please note: During the Bloor Street construction (May to November 2019), there is no parking or stopping in front of the cinema. For WheelTrans, taxi or other vehicle access, please use Albany Street for drop off/pick up.

Hot Docs Ted Rogers Cinema located near the accessible Bathurst Street subway station, accessible bus stops on Bathurst street and a large Green P parking lot on Lippincott Street. Our large, 36” wide doors have an automatic door opener.

The main floor has an accessible washroom with two grab bars and space for a wheelchair surrounding the toilet. The doorway measures 36” wide and includes a lever handle as well as a lowered hook behind the door to hang items.

The main floor of the auditorium has four designated wheelchair locations within the auditorium and is equipped with two transfer seats available for usage by patrons wishing to move from wheelchairs or other assistance devices.


Allergies/Chemical Sensitivities

Your fellow patrons may have allergies and/or chemical sensitivities. Please be considerate by avoiding perfume, cologne and other scented products.


Service animals

Service animals are welcome in all areas of the cinema that are open to the public.


Personal Support Workers

A personal support worker may accompany you free of charge.


Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services for customers with disabilities Hot Docs will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative venues or services, if available.

The notice will be placed at the front of the cinema as well as on our website.


Training for Staff

Hot Docs provides training to all employees and volunteers. This training is provided to staff within one month of their start date.

Training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Hot Docs’ accessible customer service plan
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the all equipment or devices, e.g. TTY, wheelchair lifts, etc., available on-site or otherwise that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing Hot Docs’ goods and services
  • Staff will also be trained when changes are made to your accessible customer service plan.

Feedback Process

Customers who wish to provide feedback contact us by phone at 416.637.3123, email at [email protected] or in person to venue staff. All feedback will be directed to the Director of Operations. Customers can expect to hear back within 48 hours. Complaints will be addressed according to our organization’s regular complaint management procedures.

Feedback should be directed to:
Email: [email protected]
Phone: 416.203.2155 x 336

Hot Docs Cinema Presenting Partner

  • Cbcdocs Web