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Accessibility

Hot Docs and Hot Docs Ted Rogers Cinema value inclusivity and accessibility for all guests, staff and volunteers


SCREENINGS & EVENTS
Hot Docs Ted Rogers Cinema is pleased to offer closed captions, open captions, and described sound for select screenings and events.

OC - Open Captioned Icon Open Captions: These screenings display special captions on screen during the film.

CC - Closed Captioned Icon Closed Captions: These screenings have special captions that can be viewed via a Captiview device.

DS - Described Sound Audio Description: These screenings have a special soundtrack that can be listened to on a device. Guests are encouraged to bring their own headphones.

Live Captions: These events include a live captioning (CART) service for people who are deaf, hard of hearing, or English is a second language.

Equipment requests are facilitated at the box office, subject to availability. You may be asked to leave a form of ID to ensure the safe return of the equipment.

UPCOMING SCREENINGS

HEARING ASSIST DEVICES
For every film, we offer receivers with headphones transmit the film’s audio content, allowing patrons to adjust the volume to their need. Guests are encouraged to bring their own headphones. Equipment requests are facilitated at the box office, subject to availability. Please note that you may be asked to leave a form of ID to ensure the safe return of the device.


WHEELCHAIR ACCESS
Please note: During the Bloor Street construction (May to November 2019), there is no parking or stopping in front of the cinema. For WheelTrans, taxi or other vehicle access, please use Albany Street for drop off/pick up.

Hot Docs Ted Rogers Cinema located near the accessible Bathurst Street subway station, accessible bus stops on Bathurst street and a large Green P parking lot on Lippincott Street. Our large, 36” wide doors have an automatic door opener.

The main floor has an accessible washroom with two grab bars and space for a wheelchair surrounding the toilet. The doorway measures 36” wide and includes a lever handle as well as a lowered hook behind the door to hang items.

The main floor of the auditorium has four designated wheelchair locations within the auditorium and is equipped with two transfer seats available for usage by patrons wishing to move from wheelchairs or other assistance devices.


SERVICE ANIMALS
Service animals are welcome in all areas of the cinema that are open to the public.


PERSONAL SUPPORT WORKERS
A personal support worker may accompany you free of charge to all Hot Docs Cinema screenings and events.


ASL
For patrons accompanied by an ASL interpreter and in need of light accommodation at a screening, reserve seating and discrete lighting will be made available in a designated area upon 72 hours advance notice. This accommodation is for films not fully subtitled or offered with captioning.


ALLERGIES/CHEMICAL SENSITIVITIES
Your fellow patrons may have allergies and/or chemical sensitivities. Please be considerate by avoiding perfume, cologne and other scented products.


NOTICE OF TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption to services for customers with disabilities, Hot Docs will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative venues or services, if available.

The notice will be placed at the front of the cinema as well as on our website.


TRAINING FOR STAFF
Hot Docs provides training to all employees and volunteers. This training is provided to staff within one month of their start date.

Training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Hot Docs’ accessible customer service plan
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the all equipment or devices, e.g. TTY, wheelchair lifts, etc., available on-site or otherwise that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing Hot Docs’ goods and services
  • Staff will also be trained when changes are made to your accessible customer service plan.

FEEDBACK PROCESS:

Customers who wish to provide feedback contact us by phone at 416.637.3123, email at [email protected] or in person to venue staff. All feedback will be directed to the Director of Operations. Customers can expect to hear back within 48 hours. Complaints will be addressed according to our organization’s regular complaint management procedures.

Feedback should be directed to:
Email: [email protected]
Phone: 416.203.2155 x 336

Hot Docs Cinema Presenting Partner

  • Cbcdocs Web