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FAQ for Podcast Passholders

Thinking of purchasing a pass to the Podcast Festival? Here’s what you need to know about accessing live events and the Creators Forum.

Q: I purchased a pass – where and when do I pick it up?
All-Access and Creators Forum passes can be picked up at the Centre For Social Innovation—Annex from Wednesday, November 6 to Friday, November 8 between 8:00 am and 6:00 pm. After that, passes will be available at the Hot Docs Cinema Box Office beginning 1 hour before the first live event of the day.

Festival passholders will be sent individual tickets to each live podcast when they place their order and do not require a pass to gain access.

Live Shows

Q: I’m an All-Access or Festival passholder. Do I need a ticket to get into live podcasts?
Passholders will receive 1 ticket to each live podcast.

Passholders can redeem up to 1 ticket for each live show at this year’s festival:

Online: Sign in with the Pass Number/Member Number associated with your pass (found in the order details of your registration confirmation email). Once you have signed in, go to the 2019 Lineup and Schedule, select the show/s you would like to see, and click “Buy Tickets.” Once on the show page, click “Get Tickets” to add a complimentary ticket to your cart, and check out once you’re ready.

If you did not purchase your pass online, you will be required to create an online account in order to redeem tickets. Sign in with the Pass Number/Member Number associated with your pass (this can be found in the order details of your registration confirmation email). You will be prompted to create an account and can begin redeeming your tickets.


In Person During the Festival: Passholder tickets can be redeemed at the Hot Docs Ted Rogers Cinema Box Office beginning 1 hour before the first live event of the day. Note that tickets are subject to availability.

You will receive 1 e-ticket to each live podcast event when buying your pass.

Tickets are non-transferrable, and you may be asked to show your pass upon enterting the Cinema. A block of tickets will be reserved for passholders to each event.

Q: Is there reserved seating for passholders at the live podcasts?
All seating is General Admission. People will be seated on a first come first served basis. Passholders will have priority seating for each event, upon presentation of their pass, until 30 minutes before the start time of each event, at which point doors will open to regular ticketholders.

Q: Do I need to leave the venue between events?
Your pass gives you priority seating access and will allow you to stay inside the venue between events. The Cinema will be cleared for setup, but you are welcome to hang around in the mezzanine to chat or visit our concessions.

Creators Forum

Q: Do I need a ticket to access Creators Forum sessions?
Your pass allows you access to all sessions, including all “Close Up With…” sessions, Happy Hours, and the Opening Night Party on November 6. These events are non-ticketed, simply show your pass to gain admittance.

Please note that admittance to intimate “Close Up With…” sessions will be granted on a first-come, first-served basis as space is limited.

Q: Do I need to need to RSVP for any sessions?

Advanced registration is required for the two following workshops. If you’re interested in participating in either, please submit an application at the links by Friday, October 18. Only successful applicants will be invited to attend.

The Script Workshop with CBC’s The Doc Project (November 6 – 2:45pm)
Pod Doctor Workshop with Mia Lobel, Executive Producer, Pushkin Industries (November 8 – 3:45pm).

Q: Do I need to RSVP for the Networking Cocktails?
Networking Cocktails are open to patrons with an All-Access or Creators Forum pass, no RSVP required. You will need to present your pass to gain admission (one entry per passholder).

Have more questions? E-mail us at [email protected]

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