General FAQs

General FAQs

How can I buy movie tickets?

There are two ways to buy tickets.

In person: 506 Bloor Street West (box office opens one hour before the first screening of the day)
Online: hotdocscinema.ca

What are your methods of payment?

We accept cash, debit, Visa, Mastercard and AMEX at the box office, and Visa, Mastercard and AMEX online.

If I select Print @ Home/Mobile tickets, can I show this on my phone?

Yes, if you have a smartphone, we can scan your pdf ticket(s) directly from the QR code.

How do I get my tickets?

If you order your tickets online, you will be given the option to [email protected]/show on your mobile device (no charge) or to pick your tickets up at the box office ($1.00 fee per order). If you select the [email protected]/Mobile Device option, you can either print your personally barcoded ticket(s) to present for scanning at the venue or download the ticket(s) to your phone for scanning at the venue.

If you select to have your tickets picked up at the box office, they will be waiting for you and you can pick them up before the show. You’ll need to bring your confirmation email, a piece of photo ID, or the credit card used to make the purchase, as well as your membership card if you have purchased your tickets at the member price.

How do I forward tickets I purchased online to someone else?

Sign in to your Hot Docs online account and choose “Forward Tickets” from “My Account.” Select the ticket(s) you wish to forward, enter the recipient’s name and email address, and send them their ticket(s).


After forwarding the tickets, you will receive a new email with your remaining ticket(s). The barcodes on your original ticket(s) will no longer be valid.


Tickets can be forwarded until one hour before the start of the screening.

I am having problems purchasing tickets online. What do I do?

Please call the box office at 416.637.3123. We do our best to return all phone calls within 36 hours. If you are looking to purchase same-day tickets and are unable to reach our box office staff, please buy your tickets in person from the box office. We open one hour before the first show of the day.

Do you have discounted tickets for students and seniors?

Not on single tickets, but we do have special under-30s/60+ rates on our memberships. See hotdocscinema.ca/members

Can I exchange or refund my tickets?

Exchanges are subject to a $1 fee per ticket or package. Refunds may be available at a supervisor’s discretion for exceptional reasons. We reserve the right to not provide a refund.

Refunds are not available for a show that has already passed. Refunds are not available based on opinions of quality of show or event.

Are there discounts for groups?

Groups of 10 or more can contact membership and audience experience coordinator Benjamin Wert to discuss rates: 416.203.2155 x336.

Can someone else pick up the tickets on my behalf?

Yes, as long as they have a print-out of the confirmation email, or similar notification.

Can someone else use my [email protected] ticket, even though my name is on it?

Yes. Tickets are transferable.

Hot Docs Cinema Presenting Partner

  • Cbcdocs Web